Simply browse our website, add the items you would like to your basket and proceed to checkout. Follow the instructions to enter your delivery and payment details.

We accept the payment methods shown at checkout. All payments are processed securely.

2-3 Working Days, We use Multiple Delivery Companies 

Main Ones we Use: Evri - Royal Mail - Inpost - Yodel 

Delivery times may vary depending on the delivery option selected and your location. Estimated delivery times will be shown during checkout where available.

If tracking is available for your order, you will receive tracking information by email once your order has been dispatched.

Any Issues Email Us: orders@shop2homeuk.com

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes.

orders@shop2homeuk.com

orders@shop2homeuk.com

Returns & Refunds Policy

We want you to be happy with your purchase. This Returns & Refunds Policy explains your rights when shopping with us online.

Change of Mind Returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.

You must notify us within this 14-day period that you wish to cancel your order.

Once you have notified us, you then have a further 14 days to return the goods to us.

You do not need to provide a reason for cancelling your order.

Condition of Returned Items

You may inspect and handle an item in the same way that you would reasonably be able to do in a shop.

Please take reasonable care of any items you wish to return and, where possible, return them with their original packaging, accessories, instructions and labels.

We may make a reasonable deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the goods to us unless we have agreed otherwise.

We recommend using a tracked or recorded delivery service and retaining proof of postage until your refund has been completed.

Refunds

Once your return has been received, we will process your refund in accordance with your statutory rights.

Refunds will normally be made using the original payment method.

Where applicable, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, such as express or next-day delivery, we are only required to refund the equivalent cost of our standard delivery service.

We may withhold a refund until we have received the returned goods or you have provided evidence that the goods have been sent back.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible.

Please provide your order number, details of the problem and photographs where appropriate so that we can resolve the matter quickly.

Your rights in relation to faulty or misdescribed goods are protected by the Consumer Rights Act 2015.

Where goods are faulty, damaged, not as described or otherwise do not meet your statutory rights, we will provide an appropriate remedy, which may include a refund, repair or replacement.

Where we require faulty or incorrect goods to be returned, we will cover reasonable return costs.

Items That Cannot Normally Be Returned for Change of Mind

Certain products are excluded from the standard right to cancel unless they are faulty. These may include:

• Goods made to your specification or personalised for you.

• Goods that are liable to deteriorate or expire rapidly, including certain perishable foods.

• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

• Sealed audio, video or computer software once unsealed.

• Newspapers, periodicals or magazines, subject to applicable legal exceptions.

These exclusions do not affect your rights where an item is faulty, damaged or not as described.

Sweets, Food and Perishable Products

Due to the nature of certain food, confectionery and perishable products, some items may not be eligible for a change-of-mind return.

However, if a food or confectionery item is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights, please contact us and we will assist you.

Assorted Colours and Designs

Some of our products are supplied in assorted colours or designs.

Where a product listing states that colours or designs are assorted, a random colour or design may be supplied unless otherwise specified or agreed before dispatch.

Receiving a different colour or design from the product image will not normally be considered an incorrect item where the product was clearly advertised as being supplied in assorted colours or designs.

This does not affect your statutory right to cancel an eligible online purchase.

How to Request a Return

To request a return, please contact us and provide:

• Your name

• Your order number

• The item you wish to return

• The reason for the return, if applicable

For change-of-mind cancellations, you do not have to provide a reason.

We will provide you with the appropriate return instructions.

Please do not return goods without including sufficient information for us to identify your order.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please contact us as soon as possible with your order number, a description of the problem and, where possible, photographs of the damaged or faulty item. We will help resolve the issue.

orders@shop2homeuk.com

If an item becomes unavailable after you have placed your order, we will contact you and may offer an alternative, a refund or another suitable solution.

orders@shop2homeuk.com

Where a product is supplied in assorted colours or designs, a colour or design may be selected at random unless the product listing states otherwise.

Any Issues Email Us: orders@shop2homeuk.com

You can contact our customer service team using the contact details provided on our website. Please include your order number when contacting us about an existing order.

orders@shop2homeuk.com